TTEC

AUGUST 4, 2022

It probably hasn’t happened often, if at all. Consumers, for various reasons, need to communicate with the brands they choose to do business with; it’s a natural part of the customer-brand relationship. The importance of personalised experiences can’t be overstated. Consider this example, of a customer who has 10 different accounts with one bank.

Banking 52

Banking Accounting Analytics Sales 52

Mercans

JANUARY 12, 2024

Please find the previous and new amounts under the below table, SSI Amounts EN Version SSI Amounts TR Version Period 01-07-2023 - 31-12-2023 Period 01-01-2024 - 30-06-2024 SSI minimum base amount daily Gunluk Prime Esas Kazanc / SGK / Alt Sınır TRY 447.15 and net amount to TRY 17,002.12. TRY 666.75 TRY 20,002.50 TRY 5,000.63 TRY 150,018.90

Payroll 40

Payroll Government Service 40

TTEC

MAY 11, 2022

There’s no denying the integral role a strong digital strategy plays in a brand’s success. The thoughtful use of digital technologies can bring great competitive advantages: better customer experience, improved employee experience, and long-term bottom-line benefits. Is there difference between a digital strategy vs. digital transformation?

Automation 52

Automation Service 52

TTEC

MARCH 15, 2022

We’ll explain how the Model works and why it’s a valuable tool for increasing customer satisfaction. What is the Kano Model? The Kano Model is a framework for prioritising features that will satisfy customers that was developed in the 1980’s by Professor Noriaki Kano of Tokyo Rika University. The Kano Model in action.

Analytics 52

Analytics Efficiency Service Management 52

Perficient Digital Transformation

JANUARY 18, 2024

Optimizely Configured Commerce Spire CMS added new enhancement that will help to maintain Configured Commerce site. Install third-party NPM Packages Installing third-party NPM Packages in Optimizely Configured Commerce Spire CMS is a new functionality included in Optimizely’s most recent release. BSD-3-Clause BSD-2-Clause BSD-like (OFL-1.1

52

52

TTEC

JULY 19, 2022

When it comes to making CX more seamless, what truly moves the needle for companies that want to stand apart from their competition? Customer relationship, customer success, and CX all play pivotal roles in a brand’s success. Know the differences. No brand is perfect, and missteps are bound to happen. In essence, it’s brand defense at scale.

Analytics 52

Analytics Sales Management 52

TTEC

MAY 25, 2022

But travel and hospitality organisations face labour shortages, rising costs, and surging demand for immediate and frictionless experiences. Onboard new hires efficiently and effectively. As many as 30% of new employees leave within the first 90 days of their employment or sooner, according to recruiting platform Jobvite. Retain talented employees.

Customer Support 52

Customer Support Robotics Process Automation Automation Flexibility 52

TTEC

MARCH 4, 2022

But as customer expectations and contact centre operations evolve, so too must our understanding of average handle time vs. average talk time. Too often, AHT and average talk time are mistakenly assumed to be the same thing. And what’s more, in the modern CX landscape, are either of these metrics even meaningful anymore? See how we did it.

Automation 52

Automation Efficiency Service 52

TTEC

SEPTEMBER 28, 2021

Chatbots and messaging each serve a vital role in the overall customer journey, and contact centres need to know when is the right moment to deploy an automated or human response. Let’s explore their differences to find the right fit for customer needs. What’s a chatbot? Chatbots are primarily text-based and scripted to answer specific questions.

Automation 52

Automation Customer Support Flexibility Customer Service 52

TTEC

APRIL 18, 2022

We’ll review those key differences, how to select the right approach, and best practices for delivering customer support that results in happy customers. What is omnichannel support? A defining characteristic of omnichannel support is that customer support is available across all communication channels, delivering a consistent customer experience.

Customer Support 52

Customer Support Customer Service Research Accounting 52

TTEC

NOVEMBER 11, 2021

Contact centre associates are typically performing sales and marketing activities like cold calling, B2B lead generation, and B2B appointment setting to acquire new customers, stay in touch with existing customers, and speak to former customers to increase share of wallet, improve brand loyalty, and advance sales opportunities.

Sales 52

Sales Automation Healthcare Outsourcing 52

TTEC

APRIL 22, 2022

Deciding whether to manage a captive contact centre or partner with a customer experience outsourcer is critical to delivering a customer experience that is aligned with a retailer’s rate of growth and meets customer expectations. Captive centres are those that are client owned and operated and provide resources directly to their organisation.

Retail 52

Retail Outsourcing Out-Tasking Sales 52

TTEC

SEPTEMBER 10, 2021

Outsourcing business processes and tasks can free up employees to focus on more complex or valuable work; it can extend resources, such as sales support, for targeting new or underserved markets; support new product and service rollouts; and provide expertise within a specific industry focus. What are managed services?

Managed Services 52

Managed Services Outsourcing Service Management 52

TTEC

MAY 12, 2022

Business intelligence and predictive analytics are often used interchangeably to describe tools and methods for utilising data to make informed decisions. And in this digital age, using so many tools and techniques can be confusing. and much more. What is predictive analytics? What are the benefits of predictive analytics? A brave new data world.

Analytics 52

Analytics Sales Customer Support Reduced Costs 52

TTEC

APRIL 4, 2022

A key retention driver for employees in retail and many other industries are flexible and supportive work environments. The new digital retail landscape. The effects of pandemic-driven online shopping are still being felt with consumers expected to further increase their e-commerce spending. Online sales rose by 7.9% This is where TTEC’s Retain 2.0

Retail 52

Retail E-Commerce Sales Flexibility 52

TTEC

AUGUST 6, 2021

An organisation’s front and back office functions are fundamental to any great customer experience. That’s why it’s critical to keep both front and back office operations running smoothly and effectively. Other front-office departments may include public relations, marketing, and the contact centre.

Robotics Process Automation 52

Robotics Process Automation Administrative Automation Efficiency 52

TTEC

OCTOBER 20, 2021

Retail is never set in stone. Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. The state of brick-and-mortar. These attractions took a hit in the pandemic.

Retail 52

Retail Analytics Sales Research 52

TTEC

MARCH 14, 2022

When we started reporting on virtual reality (VR) in 2016 we were picking up cardboard goggles, retailers began to feature virtual storefronts, and experts questioned its relevance in day-to-day life. But how did we get here? Virtual shopping becomes a reality. Suffice to say, it had room to grow and hearts to win over.

Retail 52

Retail Sales Marketing Management 52

IBM Services

FEBRUARY 22, 2024

With our long history of working with clients across the globe—and especially in highly regulated industries—we understand the unique requirements enterprises are facing and are prepared to help them address their emerging regulatory demands. In just a few years, we have helped some of the world’s leading banks transform.

Regulations 80

Regulations Cybersecurity Design Government 80

TTEC

MARCH 29, 2022

Let’s do a deep dive into the differences between these digital tools, common mistakes to avoid, and explore how they can successfully empower associates. What is intelligent automation? Intelligent automation is an umbrella term for several automation capabilities working in unison to deliver improved business results.

Automation 52

Automation Robotics Process Automation Out-Tasking Data Entry 52

TTEC

JANUARY 17, 2022

During times of high call volumes, for example holiday rushes, an effective IVR system can help avoid hold times by helping customers find answers and perform simple tasks. And in cases where a customer needs or requests to speak to a person, the IVR can route the call quickly and seamlessly to an expert associate. What is a chatbot?

Nearshoring 52

Nearshoring Automation Customer Service Offshoring 52

TTEC

DECEMBER 21, 2021

Evolution is key to any brand’s success, especially in a fast-paced world where technology and opportunities are constantly changing. Standing apart from competitors requires continual evaluation, pivoting, and growth. But what does it really mean to transform? Is a digital transformation the same as a business transformation?

Automation 52

Automation Marketing 52

Mercans

JULY 4, 2023

Please find the previous and new amounts under the below table, SSI Amounts EN Version SSI Amounts TR Version Period 01-01-2023 30-06-2023 Period 01-07-2023 31-12-2023 SSI Minimum Base Amount Daily Gunluk Prime Esas Kazanc / SGK / Alt Sınır TRY 333,60 TRY 447.15 TRY Gross and 11,402.32 TRY 268.29 TRY 1,341.45 February 17.013,60 1.276,02 8506.80*0.15

Payroll 40

Payroll Government Service 40

TTEC

APRIL 18, 2022

We’ll review those key differences, how to select the right approach, and best practices for delivering customer support that results in happy customers. What is omnichannel support? A defining characteristic of omnichannel support is that customer support is available across all communication channels, delivering a consistent customer experience.

Customer Support 52

Customer Support Customer Service Research Accounting 52

Mercans

JANUARY 11, 2023

SSI Amounts EN Version SSI Amounts TR Version Period 01-07-2022 31-12-2022 Period 01-01-2023 31-12-2023. SSI Amounts EN Version SSI Amounts TR Version Period 01-07-2022 31-12-2022 Period 01-01-2023 31-12-2023. Effective from 1 January 2023, the government of Turkey has increased the Social Security Minimum Wage Amount to 10,008.00

Payroll 40

Payroll Government Insurance Service 40

Perficient Digital Transformation

JUNE 14, 2022

To translate “hello” to Spanish, we plug it into our “text” parameter, and we plug the language codes “en” and “es” into our “from” and “to” parameters: “hola” Twilio Flex WebChat. We call it with “en” (English) as the “from” parameter and the customer’s language code—derived from the task attributes—as the “to” parameter.

Out-Tasking 64

Out-Tasking Service Software Efficiency 64

Mercans

DECEMBER 22, 2022

Please find the previous and new amounts under the below table, Amounts EN Version Amounts TR Version Period 01-07-2022 31-12-2022 Period 01-12-2022 31-12-2022. Please find the previous and new amounts under the below table, Amounts EN Version Amounts TR Version Period 01-07-2022 31-12-2022 Period 01-11-2022 30-06-2023. TRY (Daily).

Payroll 40

Payroll Regulations Insurance Service 40

TTEC

JANUARY 25, 2022

Listen in to this month's episode as Mark and Stephen explore how real is this effect and how it might impact the CX market place. Host: Mark Hillary – CX Analyst & Author. Invitee: Stephen Loynd, Founder & Principal Analyst, TrendzOwl.

Government 52

Government Engineering Jobbing Marketing 52

Akorbi

FEBRUARY 3, 2022

It also holds several certifications, including ISO 9001:2015, ISO 13485:2016, EN 15038:2006 and M/WBE certification. About Akorbi Akorbi is a U.S. based, woman-owned company providing enterprise solutions that enable companies to succeed in the global economy. To learn more, please visit our website.

Business Process Outsourcing 84

Business Process Outsourcing Retail Sales BPO 84

Perficient Digital Transformation

NOVEMBER 7, 2023

In this blog, we will explore how we can effectively utilize Langchain, Azure OpenAI Text embedding ADA model and Faiss Vector Store to build a private chatbot that can query a document uploaded from local storage. You can use any text format, such as PDF, HTML, or plain text, as long as it is readable by Langchain.

Research 59

Research Service Sourcing Efficiency 59

Perficient Digital Transformation

AUGUST 31, 2022

Creating inclusive and multilingual websites is complex but not without its benefits, especially to multilingual web users with disabilities. In Megan Jensen’s ‘kick off post’ on cultural inclusion she notes that “Undertaking a global multilingual website can be an intimidating and overwhelming project but it doesn’t have to be.”. Why is that?

Design 64

Design Right-Sizing Research Management 64

Anexa

MAY 7, 2023

As biometrics continue to shape the passenger journey, it’s not farfetched to imagine travellers entering a biometric corridor en route to security, where their identities are verified while they walk, creating an environment where the passenger is unaware of being ID’d or scrutinized. The travel industry is no different.

E-Commerce 52

E-Commerce Customer Service BPO Sales 52

Akorbi

AUGUST 2, 2022

based, woman-owned companies providing enterprise solutions that enable companies to succeed in the global economy, Akorbi holds several highly audited certifications, including HUB, ISO 9001:2015, ISO 13485:2016, EN 15038:2006 and M/WBE. We are extremely proud that Javier Martinez has joined the Akorbi family. One of the largest U.S.

Engineering 79

Engineering Business Process Outsourcing Reduced Costs Retail 79

Influx

JUNE 3, 2022

The Great Resignation is the current economic trend of employees voluntarily resigning from jobs en masse, beginning in early 2021. The Great Resignation is the current economic trend of employees voluntarily resigning from jobs en masse, beginning in early 2021. What is the Great Resignation? Bureau of Statistics). A record 4.5

Outsourcing 98

Outsourcing Jobbing Flexibility Reduced Costs 98

Forrester Digital Transformation

MAY 17, 2022

Hieronder vindt u de drie gewaagde veronderstellingen die wij voor edge, IoT en netwerken maken in 2022.

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26

IBM Services

OCTOBER 11, 2023

Let’s consider the operations manager of a thriving online business specializing in handmade crafts. This operations manager understood the importance of catering to their loyal customer base, some of whom resided in different time zones. It was a hassle-free process, ensuring they could place orders promptly without delay. Click on Save.

Sourcing 93

Sourcing Streamline Operations Accounting Service 93

AS White Global

APRIL 23, 2023

Trekking Hang En Cave and the Tu Lan Cave System. I also love reading books, watching movies, and playing sports — especially badminton and table tennis. I also enjoy travelling and exploring. What’s a regular day like for you at ASW? My current position at Allan Hall is assistant manager. I’m so proud and totally on cloud nine!

Accounting 52

Accounting Management Jobbing 52